Netgear

 

 

Our reliable, high-performance business-class switches, wireless, security and software products are designed for a variety of environments, providing wired and wireless connectivity within remote and branch offices, telecommuters and the remote mobile workforce. Our complete line of award-winning, value-based networking products includes everything from switches at the core of the network to routers at the edge, enabling users to share Internet access, peripherals, files, digital multimedia content and media-rich applications among multiple computers and other Internet-enabled devices. 

Switches

Adapters

VPN and SSL  

Wireless Access Points

Print Servers

Antennas and Accessories

Software

Storage

 

NETGEAR understands that the integrity of your network directly impacts the success of your business. This is why we have designed a cost-effective and flexible portfolio of service offerings which suit your business needs. Backed by a team of NETGEAR’s R&D engineering, our technical support engineers will ensure that your NETGEAR products operate even more efficiently and reliably, enabling you to focus attention on your core business. 

OnCall 24x7 NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following: 

·         24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.

·         24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.

·         Express hardware replacement for arrival within next business day (NBD).* This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.

·         Escalation management with Plan of Action (POA).

·        Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.

·         Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.

XPressHW NETGEAR’s XPressHW provides basic hardware support and next-business-day hardware     replacement for customers who are seeking to protect their hardware investment. 

·        In the event of a hardware failure, NETGEAR will expedite delivery of a replacement hardware for next-business-day arrival.*

·         Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.

ProSafe products have always been designed and built to the higher standards required for business-class networks. To clearly demonstrate that NETGEAR products offer world-class quality, NETGEAR now offers the original purchaser a full lifetime hardware warranty on ProSafe products—switches, firewalls, and wireless access points—purchased on or after May 1, 2007. This means that as long as a customer owns its ProSafe equipment and can show original proof of purchase, NETGEAR will replace it if it breaks. NETGEAR knows that ProSafe products are reliable and wants its customers to find that out, too.

How does this compare to the competition?

Unlike other limited lifetime warranties covering only select products, NETGEAR offers a true lifetime hardware warranty across multiple categories key to the SMB. The following is a brief comparison of the lifetime warranty offered by NETGEAR versus its select competitors as of May 1, 2007:

 

 

NETGEAR ProSafe

Cisco

HP

3Com

D-Link

Lifetime warranty continues even if product is discontinued

No

No

No

Lifetime warranty covers all  switches

No

No

No

Lifetime warranty covers all  firewalls

No

No

Lifetime warranty covers all  wireless

No

No

No

Lifetime warranty covers internal power supplies and fans

No

No

No

NETGEAR offers a world-class, industry leading warranty with lifetime support across our switches, security and business wireless products.

·         HP restricts their warranty from some switches. NETGEAR lifetime warranty covers all ProSafe switches, firewalls and access points.

·         3Com restricts their limited lifetime warranty to select switches and limits it to five years after they discontinue a product. NETGEAR lifetime warranty remains in effect for as long as the original purchaser owns the product and covers all switches, as well as including access points and security products.

·         Cisco restricts their limited lifetime warranty to five years after they discontinue a product and by excluding power supplies and fans. NETGEAR lifetime warranty remains in effect for as long as the original purchaser owns the product and covers internal power supplies and fans.

·         D-Link limits their limited lifetime warranty by excluding security and wireless products; excluding power supplies and fans; and then caps the coverage at either three years or five years after they discontinue a product. NETGEAR lifetime warranty remains in effect for as long as the original purchaser owns the product and covers switches, security, and business wireless products. Additionally, NETGEAR includes internal power supplies and fans.

NETGEAR is committed to providing customers with high quality products that are environmentally sound and to conducting our operations in an environmentally responsible manner. We are committed to comply with local laws and regulations in jurisdictions in which we operate and plans for the recycle, reuse, or reclamation of its products and their packaging. This commitment continues to be a driving force at NETGEAR, and a principle that is deeply ingrained in our values. 

As electronic waste continues to grow, NETGEAR is responding by reducing or eliminating hazardous materials in our products, helping to protect the health and safety of our employees, our customers, and the environment. 

When buying new networking equipment, look to companies that are trying to reduce your long-term energy costs. Look for the NETGEAR Green logo.